Privacy Policy

SCAFFOLD HIRE GOLD COAST

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Effective Date: June 10, 2025

1. Introduction

Welcome to Scaffold Hire Gold Coast. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at scaffoldhiregoldcoast.net.au use our online tool rental services, or interact with us in any other way.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

2. Information We Collect

We may collect personal information from you in various ways, including:

 * Information You Provide Directly:

   * Account Registration: When you create an account, we collect your name, email address, phone number, and password.

   * Rental Orders: When you place an order, we collect your billing address, shipping address, payment information (e.g., credit card details, processed securely by our payment gateway), and tool rental preferences.

   * Communication: When you contact us through email, phone, or our website's contact forms, we collect the information you provide in your communication.

   * Reviews and Feedback: If you submit reviews or provide feedback on our tools or services.

   * Verification: For certain rentals, we may request identification (e.g., driver's license details) to verify your identity and age.

 * Information Collected Automatically:

   * Usage Data: When you visit our website, we automatically collect certain information about your device and your usage of our services, including your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and dates/times of access.

   * Cookies and Tracking Technologies: We use cookies and similar tracking technologies (like web beacons and pixels) to track activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

 * Information from Third Parties:

   * We may receive information about you from third-party services, such as identity verification services or credit reporting agencies, to help us prevent fraud and ensure the safety of our rentals.

3. How We Use Your Information

We use the information we collect for various purposes, including to:

 * Provide and Maintain Our Services: To operate, maintain, and provide the features and functionality of our online tool rental platform.

 * Process Transactions: To process your rental orders, payments, and deliver rented tools to you.

 * Manage Your Account: To manage your registration as a user, provide you with access to different functionalities of the Service.

 * Improve Our Services: To understand how our users interact with our website and services, and to develop new features, products, and services.

 * Communicate with You: To send you transactional emails (e.g., order confirmations, rental reminders), respond to your inquiries, and provide customer support.

 * Personalize Your Experience: To tailor our services and content to your preferences.

 * Marketing and Promotions: To send you promotional materials, offers, and updates about our products and services that may be of interest to you (you can opt-out at any time).

 * Security and Fraud Prevention: To protect against, investigate, and deter fraudulent, unauthorized, or illegal activity.

 * Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes.

4. How We Share Your Information

We may share your information with third parties in the following circumstances:

 * Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, shipping and delivery, website hosting, data analysis, marketing, and customer service. These service providers are obligated to protect your information and only use it for the purposes for which it was provided.

 * Payment Processors: Your payment information is securely processed by our third-party payment gateways (e.g., Stripe, PayPal). We do not store your full credit card details on our servers.

 * Shipping and Delivery Partners: To facilitate the delivery and return of rented tools, we share necessary shipping information with our logistics partners.

 * Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend our rights or property, (iii) prevent or investigate possible wrongdoing in connection with the Service, or (iv) protect the personal safety of users of the Service or the public.

 * Business Transfers: In the event of a merger, acquisition, restructuring, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

 * With Your Consent: We may share your information with other third parties when you provide us with your explicit consent to do so.

5. Data Security

We implement reasonable technical and organizational measures designed to protect the security of your personal information. However, please be aware that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Your Data Protection Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

 * Right to Access: You have the right to request copies of your personal data.

 * Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.

 * Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data, under certain conditions.

 * Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.

 * Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.

 * Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

 * Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request in accordance with applicable data protection laws.

7. Third-Party Links

Our website may contain links to third-party websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Children's Privacy

Our services are not intended for individuals under the age of [e.g., 18 or 16, depending on relevant laws]. We do not knowingly collect personally identifiable information from anyone under the age of [e.g., 18 or 16]. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, our data practices, or if you wish to exercise your data protection rights, please contact us:

 * By email: [Your Email Address]

 * By phone: [Your Phone Number]

 * By mail: [Your Business Address]

Key Considerations and Customization Points:

 * Jurisdiction: Explicitly mention the specific privacy laws you comply with (e.g., GDPR for EU residents, CCPA for California residents, Australian Privacy Principles for Australia). This policy is a general template and needs to be tailored.

 * Specific Data Collected: Be very precise about all types of data you collect.

 * Third-Party Services: List specific third-party services you use (e.g., Google Analytics, Stripe, particular shipping companies) if possible, or at least categorize them.

 * Data Retention: Consider adding a section on how long you retain different types of data.

 * International Data Transfers: If you transfer data across borders, you'll need to explain the legal basis for such transfers.

 * Opt-Out Mechanisms: Clearly explain how users can opt out of marketing communications.

 * Review and Update Regularly: Privacy policies are not static. Review and update yours as your business practices or regulations change.

 * Legal Counsel: This is the most important point. Always have a legal professional review your privacy policy to ensure it meets all legal requirements for your business and location.

 

 

Darren Hearn

Owner/Director

Ph: 0433 935 227

Email: djcreativebuildingservices@gmail.co